Customer Care
Shipping Policy
Beautifully packaged and dispatched from our London studio within 1 working day.
Free UK Delivery
On all orders over £30
Standard UK Delivery
Royal Mail Tracked 48
Express UK Delivery
Royal Mail Tracked 24
International Shipping
From the UK to most countries
Order processing
Orders placed before 2pm GMT (Mon–Fri) are dispatched the same day. Orders placed after 2pm, at weekends, or on UK bank holidays are dispatched the next working day. You'll receive a tracking link by email as soon as your parcel leaves us.
International shipping
We ship worldwide via tracked international post. Pricing is calculated at checkout based on destination and parcel weight, starting from £12.99.
- Europe: typically 7–10 working days, from £12.99
- USA & Canada: typically 10–14 working days, from £15.99
- Rest of world: typically 14–21 working days, from £18.99
Customs duties and import taxes are the responsibility of the recipient and are not included in our prices or shipping charges.
Lost or delayed parcels
If your parcel hasn't arrived within the estimated timeframe, please email info@auryn-jewels.co.uk with your order number and we'll investigate straight away.