CUSTOMER CARE

30-Day Returns

We want you to love every Auryn piece. If something isn't quite right, let us know within 30 days of receiving your order.

30 days to report from receipt · Full refund or replacement · No need to post anything back in most cases · Friendly support: info@auryn-jewels.co.uk

How it works

1. Email info@auryn-jewels.co.uk with your order number, the item, and a photo if the item arrived faulty or incorrect.
2. We'll reply within 1 working day with a resolution — usually a full refund or a free replacement, no return shipping needed.
3. For items over £40, we may ask you to post the item back before issuing a refund — we'll give you clear instructions if this applies.

Faulty or incorrect items

If your item arrives faulty or you've received the wrong piece, email us within 48 hours of delivery with photos. We'll send a replacement or full refund right away, free of charge.

Change of mind

If you've simply changed your mind, email us within 30 days of receipt and we'll do our best to help — refund eligibility may depend on the item and its condition.

For hygiene reasons, earrings for pierced ears cannot be returned unless faulty.

Sale items

Sale and promotional items follow the same 30-day window.